Common Questions
Does Fintracker offer AML (anti money laundering) screening?
We include AML screening and one year ongoing monitoring in all of our remote, identification verification sessions. The results are submitted to your office in the final transaction kit.
We also offer AML screening on all in person scan submissions. This includes one year ongoing monitoring.
My camera is not scanning. What am I doing wrong?
- Ensure you are scanning the back barcode on licenses or ID cards. Front of passport page with large photo on it.
- Ensure barcode is clean and not damaged
- Ensure that you have allowed access to your camera in your settings.
- Try a different document to rule out a defected document.
- Some devices require you to scan the ID vertically. Rotate the ID without moving the device.
- Some devices require you to tap on screen to capture the scan.
- Trying tapping the screen while in scan mode.
If these tips do not solve your issue, we will need more information on device make and model and software version.If issue persists please send us a message through the help button or at info@fintracker.ca
Q - How do I delete or edit a form?
A - If you have submitted the form, you cannot delete it. Please ask your compliance officer to push it back to you if you would like it deleted. If the form is in your Pending folder, you can delete using the following:
From the application, swipe left on the record you would like to delete or open the record, click the three dots in the top right hand corner and choose Delete.
Q - Is my clients data secure ?
A - We store all data on a military grade secured servers here in Canada. All data is transmitted with encryption onto servers and identification information is masked when the forms are reconciled.
Q - Is storing the data allowed ?
A - We meet all requirements on storing personal information.
Currently the average agent is storing true images of licences, passports and cheque’s and bank drafts on their mobile devices which is not good practice.
Q - Does Fintracker keep a true copy or image of the identification?
A - For an in-person scan, Fintracker simply scans the documents and extracts the information required to populate an individual identification form. For Remote Identifications, we store the images for 7 days for troubleshooting purposes and then they are purged from our system.
Q - How does my office receive the form?
A - There 2 ways to use our Application to manage forms.
- Scan, fill, create PDF - email to recipient of choice. (Ie: assistant, Conveyancing or compliance officer)
- If your office has subscribed to our back-office system, they will receive the forms on submission in the administration portal.
Q - Can I search a submitted form for reuse?
A - You can reuse and previously identified client’s credential on a new transaction even if the identification has expired since the ID was done. Transaction property address will need to be updated and all other info should be reviewed and verified before submitting. To accomplish this, open a new Individual Identification form, enter the clients name in the green “Search Previous” box at the top of the form, select the name from the list and the ID information will populate.
Q - Is the app monitored by Fintrac?
A - Fintracker is owned and operated by Forward Form Solutions Inc. and not associated with Fintrac or any governing or regulatory body. Our company is committed to ensure the forms used are current and meet all Fintrac requirements under the AML compliance guidelines.
Q - Does this meet CREA requirements or guidelines?
A - Fintracker has licensed the suggested forms, although is not affiliated with CREA nor does CREA endorse our application. We meet all guidelines and requirements for the reporting and storing of the Fintrac forms.
How do I add Directors or Beneficial Owners to the Corporate Identification form?
To enter the names into the form, click on the box, enter the first person’s name followed by the Enter/Return key on the phone or computer’s keyboard. Repeat for subsequent people.
If you have any further questions or concerns, send us a message.